Maria Jacques has spent her entire career in public safety, the last 22 years in 911. In 1996, she was as one of three people hired to implement a statewide Enhanced 911 (E911) system in Maine, which was completed in 2001. In 2008, she was appointed Director of the Maine Emergency Services Communication Bureau and charged with planning for and migrating the E911 system to Next Generation 911 (NG911). In 2011, Maine released an RFP to replace its aging E911 system with a NENA i3 compliant system, and by the end of July 2014 had implemented a statewide NG911 system, utilizing geospatial routing and delivering all 911 calls as IP to the state’s 26 PSAPs.
Maria was elected President of the National Association of 911 Administrators (NASNA) in June 2017. She has served on several technical committees with the National Emergency Number Association (NENA) and is past President of the NENA Institute, the board that oversees the Emergency Number Professional certification program.