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Mark Fletcher

Chief Architect - Public Safety


Since 1980, “Fletch” has contributed to the Public Safety / Telecommunications industry. Initially serving as a Police Dispatcher and Special Officer for 5 years in New Jersey, with the remainder of his career focusing on technology. He installed and maintained large private corporate voice networks, navigated the Y2K issues and delivered the transition from TDM to VoIP, to SIP; and now WebRTC. Through his work with the Office of the CTO at Nortel and Avaya, Fletch holds 14 US Patents, focusing on NG911 additional data. Along with Hank Hunt, Fletch championed for federal legislation known as Kari’s Law requiring enterprise networks to ii
On February 6, 2019 he implemented the world’s first enterprise NG911 Additional Data Repository through a partnership with 911 Secure, and RapidSOS. This delivered floorplans and additional location data details to the PSAP at Memphis PD through an integration with the RapidSOS NG911 National ADR, demonstrating Avaya’s digital transformation roadmap, ensuring the requirements for NENA i3 are met for the Enterprise and Public Safety.


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