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Event: August 24 - 27, 2020
Event will take place in Eastern Daylight Time (EDT)
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As the world has continued to adapt over the past few months, we have been continuously reviewing the best ways to serve the IWCE community. We believe the need for the IWCE community to connect, inform and innovate is stronger than ever, and we are committed to providing you this platform. 

With the prospect of physical gatherings unlikely in the coming months, we are excited to announce the launch of IWCE Virtual, a virtual experience to be held the week of August 24, 2020, that will allow our entire global community to participate.   

Meanwhile, we are rescheduling our in-person version of IWCE 2020 to 2021 and it will now take place at the Las Vegas Convention Center, March 22 - 25, 2021.

For registered attendees of the in-person August event: Your pass will be automatically transferred to the March 2021 in-person event. In addition, we are delighted to provide a complimentary, comparable level of access to sessions, booths, training, etc., of your 2020 pass for the IWCE Virtual Event this August.

For Sponsors/Exhibitors: We will still be able to offer you a fantastic way to promote your company and services to the IWCE Community in August, now via our exciting virtual event. Your sponsorship package can be transferred across to the virtual event platform, and we will be able to share further details on this over the next couple of weeks.

IWCE Virtual will deliver robust, high-quality content including world-renowned keynotes, conference tracks, trainings, workshops, roundtables and working groups that you were looking forward to at this year’s in-person event. We are also excited for the opportunity to provide new innovative networking opportunities through data driven networking engagements across various new virtual formats.

We believe in the power of gathering our community to share, inspire, and strengthen our industry, and are committed to continue this through our media brand, IWCE's Urgent Communications, and now through our IWCE series of virtual events too.

Stay tuned for more information about IWCE Virtual, scheduled for the week of August 24, 2020! If you have any questions, feel free to reach out to us at

Thank you for your support and patience. Stay safe, keep well, and all the best.

The IWCE 2020 Team


We hope you and your loved ones are safe and healthy during this time. As the world navigates the extraordinary circumstances that we’re facing, the IWCE team wanted to check-in with the community and address the inquiries we’ve received in relation to IWCE 2020. We continue to monitor key developments in relation to the COVID-19 pandemic and will follow the guidance of health officials, the state of Nevada and the City of Las Vegas on when events can safety resume. We believe in the power of gathering our community to share, inspire and strengthen the critical communications industry. We are committed to being that resource in 2020.

While we are proceeding with caution towards an in-person event on August 24-28, we are also developing robust digital options in case we need to adjust to circumstances beyond our control. Our goal is to provide the community with the same great content and networking opportunities as we have every year while adding digital elements to allow our attendees to participate in a way that they are comfortable with.

Lastly, we know that the entire critical communications industry has been affected, one way or another, by the COVID-19 crisis. We realized the tremendous impact this situation has had on the critical communications industry and individuals. We know that our community is working overtime to protect people during this time. Thank you to all those working diligently to make our world safe while many things remain uncertain.

We are working on ways to support our community during this time and will provide more information on how we’re doing soon. Please refer to this page for future updates. We will continue to inform the community here as changes occur.


IWCE 2020 Rescheduled to August 24-28, 2020
Conference: August -24-28
Exhibits: August 26-27

We are excited to announce that IWCE 2020 will take place on August 24-28, 2020 at the Las Vegas Convention Center (South Halls 1-2) in Las Vegas, Nevada. ETA’s Education Forum will also be rescheduled to take place at this time.

The health and safety of the IWCE community has always been paramount, so we also appreciate your patience as we have worked through this unprecedented global shift. Keeping the IWCE community informed is our top priority and we understand there will be a lot of questions and concerns following this announcement. You can follow these links to our FAQ for Attendees, Exhibitors and Speakers.

We are working thoroughly to provide you with as many details as possible and we truly appreciate your patience as we take our conscientious next steps. For questions and concerns, please contact

We would like to thank everyone who helps to make IWCE possible and recognize that our event does not happen without your support. We appreciate the open discussions and encouragement. The conversations we’ve had over the last several weeks have proven how lucky we all are to be part of this supportive, tight-knit industry. As everyone has been reminding us, great things happen when the community comes together and connects at IWCE events. 

We look forward to welcoming you to Las Vegas in August. We know our community will come together and play a significant role in helping everyone through these times. The IWCE team extends to all our best wishes for health and a safe course forward.

Thank you, 

Stephanie McCall, Show Director 

Paul Caplan, General Manager 


For Attendees

How does this affect my attendee registration?

Your existing registration is still valid for the new IWCE dates – August 24-28, 2020 for whichever package you chose. All attendee registration, including those with a conference pass, exhibit hall pass or courses through the ETA Education Forum, will automatically transfer to the rescheduled event.

If you have questions about registration, please contact We ask that you please be patient with us and our vendors. In this difficult time, many of our events and those involving our vendors are being impacted, meaning responses may be delayed.

What if I’m unable to attend the new dates?

We understand that there may be conflicts with the new dates. If you are no longer able to attend IWCE 2020, you can transfer your registration to another team member. Please contact customer service:

Will the agenda change?

Our intention is to present the same program originally developed for the year's IWCE conference. If there are any changes, they will be listed on The conference dates and exhibit dates will remain the same pattern:

  • Conference from Monday through Friday (August 24-28) 
  • Exhibits and Special Events on Wednesday and Thursday (August 26-27)

Will the ETA Conference still take place at the rescheduled IWCE 2020 show?

Yes, the only change to the ETA Conference is the month – it will take place the same week and IWCE 2020.

What if I booked a hotel room?

Hotel reservations booked through our hotel partner onPeak for the March/April IWCE dates have been automatically canceled. Refunds will be processed in 3-5 business days. If someone wants to reinstate their reservation for the March/April dates, they should call their hotel directly and make a new reservation.

We are currently working with the hotels to secure similar room blocks tied to the August 24-28 dates. More details will be forthcoming soon. You will need to rebook your hotel for the August dates. 

Any specific questions around housing should go to our hotel partner onPeak:

  • Email:
  • Toll-Free Phone: (800) 220-4765 
  • International Phone: (312) 527-7300

How do I cancel my flight(s)?

IWCE does not handle changes or cancellations regarding airfare. Please contact your airline directly to make any changes to your flight(s). Most airlines are providing waivers or free transfers. Please contact your airline directly for more details or to make any changes to your flight(s).

When will IWCE 2021 take place?

IWCE 2021 is scheduled to take place on March 22-25 at the Las Vegas Convention Center. Exhibits will be March 24 & 25 (though may open Tuesday evening). 

For Speakers

Am I still speaking at IWCE?

Yes, we hope so! Stacey Orlick will be reaching out to the individual speakers, panels and groups and their coordinators with confirmation of the new show dates.

Will my speaking time and topic be the same for the new show dates?

Most likely, yes. If there are any agenda changes due to speaker cancellations, our current team will reach out immediately to communicate updates to the schedule. 

What will happen to pannel planning calls?

We've had planning calls for most of the panels. If you're panel significantly changes, Stacey Orlick will notify the group. Otherwise, Stacey will reconfirm your panel's agenda in the next week or two.

When will presentations be due?

A new due date for PowerPoint presentations will be forthcoming, but if you've handed yours in already, that's fine. If you need to make any updates to your presentation, we can upload a new version over the next few months.

Should I cancel my flight?

At this time, many airlines are waiving change fees. We recommend changing your flights to align with the new show dates as soon as possible. The conference starts on Monday, August 24. 

Should I rebook my hotel?

Yes, onPeak will be continuing to work with IWCE to coordinate room blocks for the event. Check the Plan Your Visit page for more information. 

For Exhibitors/Sponsors

What does this mean for exhibitors/sponsors?

For exhibitors and sponsors, we will transfer your program to the new dates of the event – August 24-28, 2020 (Expo dates August 26-27). Your Sales Executive will be reaching out personally to discuss your immediate questions.

Is my booth reserved?

IWCE 2020 will take place in South Hall 1-2 (lower level) at the Las Vegas Convention Center. We will make every effort to make this transition as seamless as possible. There will be some changes necessary due to the slight difference in layout of the lower level. Your Sales Executive will contact you to assist you with your booth space.

Please note: if you canceled your booth space prior to the announcement of the postponement on Monday, March 9, 2020, we will do everything we can to place your booth space comparable to the location prior to your cancellation.

Will my sponsorships apply to the new dates?

Yes, all signed sponsorship contracts will remain valid.

Do I need to register my booth personnel again?

No, all registrations will be carried over to the new IWCE 2020 dates.

Will the Exhibitor Services Manual be updated with new deadlines and will the deadlines include discount deadlines?

Yes, we are currently working on this with GES and will communicate this with you as soon as it is updated. Please also sign into the Exhibitor Console at this URL for regular updates or email with any questions you may have.

NOTE: If you have any freight that is scheduled to arrive at the Show Site address, we recommend that you call your carrier as soon as possible to redirect the shipment. Please also arrange for your carrier to collect this from the warehouse by Friday, March 20, 2020. See below some notes regarding freight and GES orders:

  • All orders that were not completed – furniture, cleaning, labor, etc. will all be 100% credited
  • For labor received, stored and loaded out of the warehouse, 50% of the cost will be charged
  • Shipping booked through GES Logistics (if you had hired GES for that – this is where GES picked up the freight and delivered it to the warehouse) that is full 100% billing. If you hired GES to ship it back, that will also be full 100% billing.

For more information, GES can be contacted via (800) 801-7648 and (702) 515-5970 but please expect a delayed reply here – GES is working hard to reply to all queries as soon as possible.

Who do I contact about the Internet or AV I ordered?


  • Phone: 855-519-2624
  • Email:


  • Phone: (512) 732-0100
  • Email:

Who do I contact regarding food and beverage I ordered?


  • Phone: (702) 943-6779
  • Email:

If I’m not a current IWCE 2020 exhibitor can I still reserve a booth for IWCE 2020?

Yes, we do have booth space for IWCE 2020 and will continue to book booth space. Please contact our Sales Team (listed at the bottom of this section).


As part of a Managed Postponement Program and after close consultation with our partners in the industry, we have made the difficult decision to postpone IWCE 2020.

With the rapidly developing circumstances and in light of corporate travel considerations continuing to escalate, we’ve worked as quickly as possible to explore our options.

Having spent the past year preparing for the event with our advisory boards, speakers, exhibitors and event partners, we’re genuinely disappointed not to be able to host you in three weeks, but the experience and safety of our community and everyone involved in the event continues to be our top priority.

The intention is to announce a new date shortly. Exhibitors and attendees will be contacted with further information regarding booth contracts and registrations.

We understand there will be a lot of questions and concerns following this announcement. For attendees, we will automatically transfer your registration to the rescheduled event. For questions and concerns, please contact We are aiming to answer your queries within 48 hours but due to a high volume of emails, please expect a slight delayed reply and we thank you in advance for your patience.

For exhibitors and sponsors, we will transfer your program to the future event. Your Account Manager will be reaching out personally in the next few days to discuss your immediate questions. We continue to work diligently to ensure all details are buttoned down and we thank you for your patience.

As always, we would like to thank everyone who helps to make the event possible and recognize that our event does not happen without your support. We appreciate the open discussions and encouragement. The conversations we’ve had over the last several days have proven how lucky we all are to be part of this supportive, tight-knit industry. As everyone has been reminding us, great things happen when the community comes together and connects at IWCE events.

Thank you,

Stephanie McCall, Show Director

Paul Caplan, General Manager

IWCE 2020