NG911 Webinar Series

The 911 system created back in 1968 is very much taken for granted in 2017. It is expected to work all the time, for every emergency call. As next-generation 911 (NG911) technologies become available, technical, funding and operational considerations associated with the transition to the new IP-based platform are paramount for public safety, as well as for officials in local, state and federal government. In this webinar series, experts participating in the deployment of NG911 systems across the country will address each of these issues.

Webinar 1: NG911 Technical Considerations

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Moderator: Brian Fontes, CEO, National Emergency Number Association (NENA)
Daryl Branson, Vice President and Treasurer, National Association of State 911 Administrators (NASNA), and Senior 911 Telecom Analyst, Colorado Public Utilities Commission
Jeff Cohen, Chief Counsel, APCO International
Dr. Walter Magnussen, Director TAMU Internet2 Technology Evaluation Center, Texas A&M University
Thomas R. Sammons Jr., ENP, Principal Systems Engineer, NG9-1-1, Advanced Technology Solutions, General Dynamics Information Technology 

With the proliferation of IP and wireless networks, legacy 911 systems are trying to interface with technologies they were not designed to handle—a challenge that is expected to increase with planned deployment of FirstNet for public-safety users during the next several years. NG911 platforms are designed to process any form of IP-based communication, but getting all pieces in place and working together properly promises to be challenging, particularly for the initial public-safety answering points (PSAPs) making the move.

  • Learn about the roles that key components like ESINets, GIS databases, network resiliency and cybersecurity need to play to ensure a successful transition to NG911 and long-term operations.
  • Discuss what equipment you’ll need to buy, upgrade or phase out.

Webinar 2: NG911 Operations

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Moderator: Ken Rehbehn, Principal Analyst, Critical Communications Insights
Cynthia Freeman, ENP, 911 Communications Manager, City of Santa Barbara, Police Department
Michelle Bland, ENP, Statewide 9-1-1 Program Manager, California Highway Patrol (CHP)
Bill Connell, ENP, Director of 911, Zetron 
Alan Tilles, Partner, Shulman Rogers Gandal Pordy & Ecker, P.A.

Many PSAPs already are accepting 911 texts with minimal operational impact, but NG911’s ability to receive other forms of information—data, photos and video—is expected to require greater changes in operational workflows. During the webinar, experts will consider a number of questions, including:

  • Should a 911 call-taker see pictures and videos related to an incident while speaking with callers?
  • How are photos and videos from the public processed, and who decides what multimedia will be delivered to first responders in the field?
  • What new skill sets will be needed by employees in 911 centers, and will some resources need to be shared between multiple PSAPs?
  • Will more personnel be needed in an NG911 environment?
  • If resources are shared, what governance structures and policies are needed to ensure efficient, effective responses?

Webinar 3: NG911 Funding

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Moderator: Patrick Halley, Executive Director, NG911 Institute
Laurie Flaherty, Coordinator, National 911 Program
Gordon Vanauken, Senior Technology Specialist/Project Manager, National 911 Program
Dr. Dorothy Spears-Dean, Public Safety Communications Coordinator, Virginia Information Technologies Agency

NG911 may sound great, but making the transition from legacy 911 to the next-gen environment will require additional funding. For many PSAPs that are struggling to find money needed for existing operations, the idea of paying for an expensive NG911 upgrade while maintain a legacy 911 system may not be realistic, based on current funding models (particularly in states that “raid” 911 funding pools). During this webinar, we will examine numerous options, from restructuring existing revenue streams to the prospect of federal funding mechanisms to help pay for the NG911 transition.